Bentego provides monthly health check visits to your existing clusters and provides 24/7 support to ensure health of your mission critical tasks on your cluster.
Our support incidents cover user and operational faults as well.
First level support will identify the cause of the problem to determine:
- Integration or software level fault
- Operational fault
- User fault
Operational support also includes:
- Consulting on new and ongoing projects and evaluation of the roadmap
- General operational best practices
- Identification of new projects and suggestion of best practice