Real-time engagement across the passenger journey

A leading airline wanted to elevate passenger experience across every interaction point — from pre-flight to post-flight. They needed a solution that could deliver personalized, real-time notifications and offers during each stage of the passenger journey.

Bentego implemented a real-time customer journey solution powered by advanced stream processing technologies. The system integrates various digital touchpoints — mobile app, airport kiosks, in-flight systems, and loyalty programs — into a unified engagement platform.

Now passengers receive timely updates about transportation, airport services, gate changes, in-flight offers, and personalized promotions — all driven by real-time data.

The result? A more seamless passenger experience, increased customer loyalty, and greater operational efficiency across the airline’s digital channels.